Returns & Refunds

At Zyra Velle, customer satisfaction is important to us. If you experience a problem with your order, please contact us so we can help.

Return Eligibility

If an item arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible after delivery.

Return eligibility and any applicable return conditions will be assessed in accordance with our policies and applicable consumer protection laws.

How to Request a Return

To request a return:

1. Contact us through our Contact Us page.

2. Include your order number and a description of the issue.

3. Provide clear photographs or videos of the item if needed.

4. Wait for our instructions before sending any item back.

Refunds

Approved refunds will be processed using the applicable refund method and within the timeframe required by law and our payment provider.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, please contact us with your order details and supporting photographs. We will review the issue and explain the available resolution.

Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched. Your rights under applicable law remain unaffected.

Contact Us

For return or refund assistance, please visit our Contact Us page and include your order number.

Thank you for shopping with Zyra Velle.

Zyra Velle
Fashion · Décor · Electronics